Awaiting Order Arrival

How to Place an Order?

Will I receive the same product that I see in the picture?

Yes. If you don’t get, then you can request for return or replacement.

Where can I view my Purchase receipt?

You will find it in your account. Moreover, we also send order details in email when you place an order.

What is the process for returning an item?

You can return an item by contacting our customer care team. We will guide you through the return process.

Will you restock items indicated as “out of stock?”

Generally, we do. However, in some cases, it may not be possible if the manufacturer has stopped producing the item.

Coupon and Promotional Offers Information

How do I get coupon or promo codes?

You can find available coupons and promo codes in the My Account section or in your email, if they are available for your account.

How do I Apply it?

offers coupon, discount and promo codes for the customers. You can easily get those codes and use to purchase products.

  • First, select the product you want and click on the BUY NOW button.
  • You will redirect to the checkout page, where you need to provide some information to place your orders.
  • In 2nd step in checkout page, you will find all the coupon box down below the order details.
  • You can input your codes here and apply it.
  • That’s it, now click on the next button and select the payment method to place your order.
Is there any limitations ?

Each coupon code comes with specific terms, conditions, and an expiration date.

Can I ask for a coupon code?

No, coupon and promotional offers are available only during selected promotional periods.

Can I share my codes with others?

No, you should not do that. In most cases, it will not work, and if it does, you may lose your existing coupon or promotional benefit.

Coupon and Promotional Offers Information

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.

Refund

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.